Cisco Hosted VoIP
As the leader in delivering business-grade voice over IP communications, Telekenex gives businesses an advantage over their competition. In order for businesses to succeed, they require the flexibility and capability to address their changing needs in voice and data communications.
Telekenex's Hosted IP telephony solution, Cisco Hosted VoIP, delivers carrier-class applications to customers with multiple locations and remote employees. Business-grade solutions are deployed with no up-front expenditures and state-of-the-art technologies. Cisco Hosted VoIP allows businesses to maximize their existing IP network capabilities to deliver converged voice, video and data.
The Cisco Hosted VoIP solution includes: Cisco Routing, Switching, IP Phones, Personal & Administrative Portals, Local and Long Distance, Firewall, Internet Access and Private Network connectivity between multiple locations.
| Challenges Businesses Face: |
Cisco Hosted VoIP Offers: |
- Reduce overall communications costs
- Minimize capital investment
- Improve employee productivity
- Improve customer satisfaction
- Deploy mobile workforce solution
- Obsolescence of technology
- Seamless integration of advanced applications
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- Business Grade Voice Quality
- No Up-Front Capital Investment
- Full Featured Cisco IP Phones
- Complete Connectivity Offering
- National Footprint
- One Service Provider
- One Consolidated Billing Statement
- Carrier Class Reliability
- Predictable Monthly Operating Expenses
- Protection of Technology Obsolescence
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How it works...
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The Command Center
Each user will be assigned a Command Center Account; a web portal gives you the power to manage your calls from over the web with an easy-to-use interface. This Command Center gives users access to a wide range of advanced telephony features such as:
- Click-to-Dial
- View of missed, received and placed calls
- View of corporate directory
- Management of personal directory
- Find Me, Follow Me
- Remote/Home Office Extension
- Forwarding
- Call screening
- Unified Messaging
- New voicemail notification
- TAPI Dialer
- Conference Calling
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Full Featured Cisco IP Phones
Cisco Systems lead the telephony market providing a complete portfolio of true IP business phones.
Cisco Hosted VoIP solution supports both SIP and SCCP protocols. Cisco SCCP protocol allows end users to leverage features on the IP phone.
With their distinctive look and easy-to-use, and full feature set, Cisco IP Phones give customers an exciting new user interface that offers display-based access to features, productivity-enhancing applications, and value-added services. Cisco IP Phone Family:
| Ease-of-use display |
Stylish |
- Pixel-based display of information
- Easy to understand symbols
- Intuitive operation
- Built-in user guide
- Screen-based soft keys
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- Modern design
- Comfortable handset
- 20 plus unique ring tone
- Message indicator built into handset
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Music on Hold
Cisco Hosted VoIP offers a variety of complimentary on hold music options.
Cisco Hosted VoIP also offers Enhanced Custom Music-on-Hold to provide your business a more professional music and messages on hold for callers. Your business will benefit from decreased hang-ups, increase sales, generate product and service awareness
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IP Call Center
Cisco Hosted VoIP Call Center solutions provides affordable functionality that enterprises can utilize to better handle and route incoming calls in an efficient manner. This includes hunt groups and call queues, unlimited number of queues and agents per queue, and flexible call treatment. Business customers will be impressed and pleased with the ease of call handling in customer support.
Automatic Call Distribution (ACD) - Queue will accept calls on a pilot number and automatically distribute the calls evenly to agents who have the queue assigned to their telephone.
Agent Selection Criteria - Agents are selected to answer the next call based on how the queue is designed: round robin, longest idle, ring all, top-to-bottom and bottom-to-top.
Queue Parameters - Configurable queue settings include: maximum number of calls in queue, overflow destination, recorded multiple announcements, time between announcements and background music.
Queue Reporting - It is extremely important for management to be able to monitor and manage their workforce. Queue reporting is available for the administrator.
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Console Assistant
Improve productivity and strengthen business processes by streamlining important calls with the help of Console Assistant. Incoming calls can be quickly and efficiently routed to the proper employee with at-a-glance display of directory name and extension number whether they are in the office or working remotely.
Console Assistant is a very powerful tool that provides seamless integration between your computer and telephone so you can continue to work on your normal computer applications and handle phone calls at the same time with the click of your mouse.
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