Press
2009 PRESS RELEASES
03.27 - WELCOME LETTER TO AUBETA CUSTOMERS FROM TELEKENEX IXC CEO
03.27 - TELEKENEX IXC ACQUIRES AUBETA NETWORKS
03.18 - TELEKENEX IXC TRANSITIONS AUBETA CUSTOMERS
03.18 - LETTER TO AUBETA CUSTOMERS FROM TELEKENEX IXC CEO
02.10 - TELEKENEX READY TO HELP ONE CONNECT IP CUSTOMERS!
02.06 - TELEKENEX ANNOUNCES DISCONTINUANCE OF DISCUSSIONS WITH SKYWI, INC AND ONE CONNECT IP'S VOIP OPERATIONS
2008 PRESS RELEASES
03.13 - TELEKENEX ANNOUNCES PAINLESS MIGRATION PROGRAM FOR COVAD VOIP CUSTOMERS
03.06 - TELEKENEX ANNOUNCES SALE OF DATA CENTER SOLUTION
2007 PRESS RELEASES
06.20 - TELEKENEX NAMES ROBERT FINLEY CHIEF FINANCIAL OFFICER
06.05 - TELEKENEX SELECTS OVERTURE NETWORKS FOR MANAGED ETHERNET DEPLOYMENT AT REMOTE CUSTOMER EDGE
06.01 - TELEKENEX TO HOST OC TECH FORUM
05.22 - TELEKENEX SELECTS INFINERA FOR METRO NETWORK
04.16 - WALDEN VENTURE CAPITAL LEADS EQUITY INVESTMENT IN TELEKENEX
02.26 - HATTERAS NETWORKS TEAMS WITH TELEKENEX FOR MID-BAND ETHERNET SERVICE LAUNCH
2007 NEWS
02.08 - TELEKENEX FEATURED ARTICLE "LOCAL COMPANY OFFERS QUALITY IP SOLUTIONS" IN SANTA ANA'S CITYLINE PUBLICATION
10.07 - XCHANGE MAGAZINE INTERVIEW WITH TELEKENEX CEO, BRANDON CHANEY, AT COMPTEL PLUS SHOW IN DALLAS, TEXAS
06.05 - TELEKENEX PICKS OVERTURE (LIGHT READING)
02.28 - HATTERAS WINS TELEKENEX IN PARTNERSHIP WITH CISCO, ADDS TDR TO MID-BAND ETHERNET GEAR
2006 PRESS RELEASES
ANNOUNCES THE OFFERING OF INBOUND VIRTUAL FAX SERVICE
DELIVERS ENHANCEMENTS TO AD HOC CONFERENCING
ANNOUNCES THE AVAILIBITY OF ENHANCED MUSIC-ON-HOLD FOR CUSTOMERS
ANNOUNCES THE OPENING OF NEW OFFICE IN SACRAMENTO
ANNOUNCES THE RELEASE OF THE COMMAND CENTER
ANNOUNCES THE AVAILABILITY OF MONTHLY CALL DETAIL REPORTING AT NO COST
ANNOUNCES THE AVAILABILITY OF DAILY AND HISTORICAL ACD REPEPORTING
TELEKENEX ANNOUNCES THE OFFERING OF INBOUND VIRTUAL FAX SERVICE
San Francisco, CA - June 6, 2006 - Telekenex announced the offering of inbound Virtual Fax (vFax) service. The vFax solution automatically routes all incoming faxes to the user's email account without going through a physical fax machine. The user has the option to choose the fax to come in as .PDF or .tif format. Each user will have its own unique vFax number.
With the release of vFax, Telekenex customers pay a low monthly fee with unlimited usages of their vFax number. The vFax can be saved to the user's computer, forward it to another email address or simply print it to a printer. vFax is especially useful when it comes to receiving confidential fax documents. Traditionally the document would sit on the fax machine until someone retrieves it. With vFax, the document gets routed directly into the user's email account.
"We see tremendous cost savings for the end users because they can eliminate all costs associated to their fax machine such as paper, cartridge and support maintenance." said Brandon Chaney, VP of Sales of Telekenex.
TELEKENEX DELIVERS ENHANCEMENTS TO AD HOC CONFERENCING
San Francisco, CA - March 2, 2006 - Telekenex announced two enhancements to their Ad Hoc conferencing through the Hosted VoIP solution using the Cisco IP Phones. The first enhancement is increase the total number of caller from four to ten callers. The second enhancement is the ability to put the conference call on hold without the rest of the participants hearing the music-on-hold.
It has been an industry standard for many Ad Hoc conference services to allow three to four callers per conference call. Telekenex customers can now have the option to conference in up to ten callers per conference call, providing them with a more flexible solution.
Telekenex has also implemented the ability to put the user's Cisco IP phone on hold and the other participants will not hear the company's music-on-hold. This allows the user to take other incoming calls and not interrupt the active conference call.
"We believe these enhancements will greatly improve productivity and provide more flexibility for our customers," said Brandon Chaney, VP of Sales of Telekenex. "Our goal is to provide as many options as possible because we know each customer has its own specific needs."
TELEKENEX ANNOUNCES THE AVAILIBITY OF ENHANCED MUSIC-ON-HOLD FOR CUSTOMERS
San Francisco, CA - February 7, 2006 - Telekenex announced the availability of Enhanced custom music-on-hold for customers. The Enhanced Music-on-hold provides a professional custom music and messages on hold for callers and will greatly improve company's image and professionalism.
"In addition to providing our customers with a great phone system, our goal is to help our customers on the front end by decrease hang-ups, increase sales, generate product and service awareness by using our customized music-on-hold." said Brandon Chaney, VP of Sales of Telekenex.
Some of the on-hold research and statistics include:
- An estimated 70% of business callers are put on-hold, of which 60% hang up and 30% do not call back.
- A staggering 84% of callers prefer on-hold messaging to other options.
- 90% of callers with silence on-hold hang up with 40 seconds.
- Music-on-hold adds another 30 seconds to the hold time.
- Callers with information and music-on-hold stay on line up to three minutes longer.
- 15-30% of callers purchased additional items or services as a result of something they heard on-hold.
TELEKENEX ANNOUNCES THE OPENING OF NEW OFFICE IN SACRAMENTO
San Francisco, CA - January 3, 2006 - Telekenex announced the expansion of their service by opening a new regional office in Rocklin, Sacramento. With an existing large customer base in the Greater Sacramento Area, a new regional office will be beneficial in supporting existing customers as well as providing our service to new customers.
"We are excited about the new office because we can now better service our existing customers in the Sacramento Area," said Brandon Chaney, VP of Sales of Telekenex. "We realize the potential and expansion of businesses in Sacramento and we know our services will improve their telecommunications infrastructure both financially and in employee productivity."
"With our proven track record in other markets, we are confident Sacramento will embrace us and our technology with open arms." said Kevin Morris, Sales Manager of Telekenex.
TELEKENEX ANNOUNCES THE RELEASE OF THE COMMAND CENTER
San Francisco, CA - December 15, 2005 - Telekenex announced the release of The Command Center. The Command Center is a newly designed and improved web interface that allow users to log into their account from anywhere in the world as long as they have Internet access. It will replace the current Web Portal.
The Command Center provides users with a simple, user-friendly PC interface to access a wide range of phone features and advanced services. This value-add application does everything from click-to-dial to controlling your call from your PC. The visual simplicity allows users to quickly see the status of their phone number to the number of voicemail messages in their mailbox. Basic features include: Call forwarding, view call history, view and use Personal and Corporate Directory, play and forward voicemail messages and voicemail notification. More advanced features include: Find Me, Remote, Call Screening and Meet-Me Conference Bridge.
"We are extremely excited with our new Command Center and believe our customers will the same excitement," said Brandon Chaney, VP of Sales of Telekenex. "It is such an easy interface to use and it can be accessed from anywhere in the world!"
"We are very pleased with the look and feel of the new Command Center," said Tom Swayze, Director of Software Development of Telekenex. "As we roll out new features and upgrades, we will incorporate it into the Command Center."
TELEKENEX ANNOUNCES THE AVAILABILITY OF MONTHLY CALL DETAIL REPORTING AT NO COST
San Francisco, CA - November 14, 2005 - Telekenex announced the availability of monthly Call Detail Reporting (CDR) to customers at no additional cost. These reports are especially useful for customers who require viewing and tracking call logs such as which employee is making what type of calls and the duration of each call. In addition, the CDR also reports on Class of Service Dialing Plan restrictions and calls that require Account and Billing Codes
Almost all phone systems can run Call Detail Reporting logs or use a third party application to run them but other vendors charge their customers to get these reports. "We understand our customers need and we are here to meet and exceed all their telecommunications needs and by providing them with the CDR logs at no additional cost to them, we can better service them," said Brandon Chaney, VP of Sales of Telekenex.
TELEKENEX ANNOUNCES THE AVAILABILITY OF DAILY AND HISTORICAL ACD REPEPORTING
San Francisco, CA - May 18, 2005 - Telekenex announced the availability of daily and historical Automatic Call Distribution (ACD) reports at no additional cost. We believe these reporting capabilities will allow our ACD customers to better manage their call flows and increase customer support.
Supervisors of the ACD Queue can log into the reporting interface from their computer to run these reports and manage their workforce accordingly based on number of calls answered, abandoned calls, average talk time and wait time. These reports can be generated either by the Queue or individual Agents to provide more detailed information.
"We feel the ACD reporting capabilities will enhance our customer's business model and customer service," said Tom Swayze, Director of Software Application of Telekenex, "As we develop new reporting capabilities, we roll those capabilities to our customers so they can benefits from it".
About Telekenex
Telekenex is a next-generation service provider with a robust international IP network and innovative solutions, including: local, long distance, private MPLS, Internet and a full suite of IP Telephony solutions. For more information about Telekenex, visit: www.telekenex.com or email press@telekenex.com.
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